Return Policy

1. REFUNDS AND CANCELLATIONS

Refund/cancellation policies are applicable in the following conditions :

1. In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded. You can also request for cancellation, by writing to us at asapens.in@gmail.com.
2. In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment charges and a handling fee of Rs.200/- for Indian customers and 10$ for international customers will be refunded. The refund will be processed, once ASA Pens receive the originally ordered item back intact from the courier.
3. The order once delivered cannot be cancelled online in any case.
4. In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
5. In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited. ASA Pens offer no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyer’s card/account by their bank.
6. In case of part cancellations, the amount refunded will be corresponding to the part cancellation.

2. RETURNS

Return policies are applicable in the following conditions :

1. In case you are not satisfied with the product or for some reason you want to return the product, you can return it to us within 3 days of recieving the product.
2. The product has to be unused/uninked and the packaging, with all tags should be intact.

Please Note :

Refund will be processed after deducting shipping and bank charges.

Refund will be at sole descretion of ASA Pens.