We interact and respond 100%
Any interaction / contact / queries can be done through
(Use any method - you are 100% sure to get reply)
Use the below mentioned email to route your after sales enquiries, service requests and reporting issues.
For all other Pre-Order related enquiries, please route your enquireis to us at
(C) Telephone: +91 91 7660 7660
(D) WhatsApp: +91 91 7660 7660
(F) Leave a Message Widget: On each page of this website
We strive to maintain our 100% reply record
Frequently Asked Questions:
Q. Can you understand Spanish / Japanese / Portuguese /...?
Ans. We best understand English. For any other language we have to take help of Google Translate - which in our opinion is not a good tool to use. Please converse with us in English. Even if English is not your mother tongue, we would be able to decipher what you are saying.
Q. When will you dispatch?
Ans. We dispatch within 72 hours (2 working days). However in cases of preorder or the product still in factory lines, the estimated dispatch date is mentioned in the listing..Also, in case you asked for tesing please add 2 days more.
Q. Which courier you use?
Ans. We use the official courier (EMS / Speedpost) which requires parcel to be signed on delivery. It also has tracking details (though the tracking details are slow to get updated)
Q. When will I get the parcel?
Ans. Very difficult to answer because we can only tell the dispatch date. The date of delivery will depend on various factors like train / plane connectivity, custom clearance where applicable, local weather conditions etc. etc. However based on our past experience, we can say the following.
India: 2 days to 2 weeks - depending on location
USA and North America - 3 to 6 weeks
South America - 3 weeks to 5 weeks
UK - 6 days to 4 weeks
Europe - 2 weeks to 4 weeks
Africa - 2 weeks to 4 weeks
Asia - 2 weeks to 4 weeks
Till date (Jan 2017) our delivery has been 99%.
There is also a thread on FPN on delivery by ASA
Q. What time zone you are located?
Ans. We are at GMT(UTC) + 5.30 Hours.
Q. When are you on holiday?
Ans. Our holidays dont affect the work flows. Your pens will be dispatched on scheduled. And you can contact us whenever you want. We are on communication channels 24 hours.
Q. I want to give custom order / I want to buy pens etc that are not listed on site. However I would like to have a reference number for the order.
Ans. You can order using the voucher system and generate an order number for reference.
Q. Do you offer Group Buy?
Ans. Yes we offer Group Buy. Details here